» Job description: Be a key early player at the most senior level of a growing global Customer Success team managing a very select list of our most strategic Customers and important initiatives.Provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.Educate customers on how existing and new product features/functionality will contribute to the growth [...]» Requirements: 12+ years experience in a Customer facing roleExperience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role in the pastExperience with large enterprise Customers in a SaaS revenue modelTrack record of consistently delivering projects, driving successful technical programs, and managing technical accountsExperience workin [...]
» Job description: You will partner with the VP, Client Services, the AM team and cross functionally in an effort to develop best practices, processes, training and tools that help the AM team be more efficient and more effective portfolio managers and upsellersYou will constantly ask, what processes and practices can they put in place to help their team move faster toward their goalsIn lieu of managing a portfolio/ [...]» Requirements: Bachelor’s degree required6-8+ years relevant work experience required; candidate must be a client services and the company product expertProven record of leadership and collaborationStrong listening skills required in order to seek out gaps in process/areas of improvementStrong project management experience required, including designing, planning and implementing operational initiatives, with f [...]
» Job description: Establishment, maintain and improve the user system. Manage customers lifecycle.Effectively enhance the recruiting, transformation, activation and retention of customers.Based on the core indicators related to criteria such as user turnover and recruiting, be responsible for user growth and enhancement of the retention and activity of old users.Understand consumer behavior and shopping needs, comp [...]» Requirements: 3+ years of professional experience in CRM / eCRM;Digital-savvy with experience in FMCG / Fashion / Luxury brand / Internet platform;Excellent communication skills;Fluent English and Chinese;
» Job description: The role of the Client Services function is to build and manage relationships with brands participating in the programme and ensure delivery of the agreed value proposition and benefits to the partners. The Senior Manager, Client Services, is a critical position within the Client Services organization. This position is equivalent to that of an Account Director externally. This position is responsi [...]» Requirements: University degree8+ years experience in client management roles in a marketing related functionStrong commercial and communication skillsTeam managementRetail experience is ideal, loyalty experience preferred but not essential
» Job description: Strategic management: Develop CRM strategy and translate it into execution plans.Initiate, develop, communicate and monitor the execution and evaluation of CRM programs, in line with the brand positioning as well as to reach the desired performance level.Integrate the knowledge and expertise of customer insight in practicable CRM programs and activities in order to recruit, retain and reactivate c [...]» Requirements: At least five years of client-facing experience in retail industry or at a cosmetic/FMCG/retail, ideally with Retail or Marketing specializationProven strategic vision, the ability to see the big picture and think strategically.Problem solving skills: identify problems, decompose problems and structure solutions to solve problemsStrong analytical skills: understand and summarize business implicati [...]
» Job description: As the company is expanding the business into the growing market of small-medium businesses (SMB), you will be fully responsible for nationwide large and small CRM marketing campaigns, pioneering the development and strategising attractive CRM plan for this business unit with an entrepreneurial approach; Reporting to CRM Director directly, you will be a team leader of 2-4 (and further expansion), [...]» Requirements: More than 8 years CRM marketing experience from leading IT/Auto companies, ideally focusing on SMB business; To work with an entrepreneurial approach and, and quick responses to environmental changes e.g. new competitions, new products, communication channels, etc.; more importantly has a passion for the company brand; University degree at least; English as working language.
» Job description:
Create and develop CRM system by co-working with retail team, functional teams and CRM agencyPlan and execute CRM activities with retail team and agencyEvaluated CRM activities and propose action planAnalyse CRM membership data to propose improvement plan to retail teamUpdate CRM system to fulfil future business needsManage CRM related budget.
» Job description:
Requires you to establish a trusted relationship with each client and drive value of the products and services, as well as to develop, prepare, and nurture customers for advocacy. Furthermore, to work to identify and develop upsell opportunities. Previous experience in Customer Success or equivalent is a must.
» Job description: The successful candidate is expected to provide reliable, accurate and proactive support to the front office team. With a keen eye for detail, this individual is expected to prepare credit proposals and reviews, perform credit documentation and other compliance requirements. You will play a crucial role in shaping the process of identifying, acquiring and on-boarding of new clients and maintaini [...]» Requirements: At least 3-5 years in Assistant Relationship Manager positionFluency in Mandarin is a must to liaise with Chinese clients and internal stakeholdersStrong writing skills and Corporate Banking knowledge.
» Job description: The Customer Service Manager is responsible as an advocate on behalf of the customer for resolving issues, including questions concerning repair and/or billing for our respected client’s sensitive accounts. The Customer Service Manager will monitor customer issues and ensure they are being resolved in a timely manner, escalating both internally and/or externally with our client’s partners as n [...]» Requirements: Associates Degree and/or a minimum of 2 years’ experience in customer service, management or another relatable corporate environment.Communicates clearly with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public.Proficiency in Microsoft Office and customer service software.Outstanding written and verbal communication skills.Good understanding o [...]